Your privacy.

This policy explains how Crescent Art Studio handles information provided through this website. For privacy questions or requests, email hello.crescentartstudio@gmail.com.

Information we collect

We collect the name, email address, delivery address, order selections and enquiry details you provide. If you create an account, we also keep your account name, password hash, email verification records, last login time and email subscription preference. Passwords are not stored as readable text.

If you sign in with Google, we use your Google account identifier, verified email address and profile name to create or connect your studio account. Our site infrastructure also handles technical information, such as IP addresses and request logs, to operate the website and help prevent misuse.

How we use information

We use this information to process orders, verify payments, arrange delivery or pickup, respond to enquiries, provide account access and send order or account emails. Bank transfers are made through your bank; this website does not ask for your online banking password or store card details.

Email preferences

Your subscription preference is stored with your account. You can change it in your account or contact us to stop studio marketing updates. Order, security and account messages are separate from marketing preferences.

Services and storage

We use service providers to host the website, store order and account records, send emails and support delivery. Information needed for these services may be handled by those providers, including outside Australia depending on the service. Google sign-in and linked social platforms also have their own privacy policies.

The website uses cookies for sign-in sessions and browser storage for your shopping bag. We retain information as needed to provide our services, handle order enquiries and meet applicable recordkeeping requirements. Access to customer account and order records is restricted to authorised administration.

Access, corrections and concerns

Contact us to request access to, correction of or deletion of your information, or to raise a privacy concern. We may need to verify your identity. Some records may need to be retained to meet legal obligations or deal with an outstanding order or dispute. We will review your request and explain any limitations.